Postpaid HV

Postpaid Recursive Bundles Handling
To Stop Recursive Bundles   >	Sieble Escalation in CREATOR
To Change Recursive Bundle / Postpaid Package Plans >	Deferred Activity in CREATOR

Postpaid Bill Dates: 2, 8, 14, 20, 26

Postpaid Business Helpline: 03000-160-160

Self empowerment:

*1111#:        Billing info

*2222#:       Remaining incentive

*8812#:       Duplicate Bill of 6 months
*6767#        To restore suspended number on 24 hr commitment
*446#          To check info and activate Postpaid Recursive Bundles
Send e-mail address to 7091 to update e-mail address

Voluntary block Requirements:

1. Total payable amount should less than deposit amount.
2. At least one generated invoice/Bill should be paid.

In 1^st 3 months: Only Conference Call OR International Dialing can be activated.

International Roaming (IR): Rs.15,000 should be Credit-Limit or Deposit to activate IR

To check if Bill issued or not, go to Efront > POD > Check first option and Enter Account Number

To update customer's E-mail: Go to Creator > E-mail updation > Enter MSISDN + Account number + E-mail and click Update/Save
Then go to Modify and select SMS + E-mail > DONE

Minimum Restoration Amount should be ZERO to restore Customer’s number


Prepaid to Postpaid
Customer will visit Jazz Office/Franchise and deposit amount according to the package plan. Rs.75 will be charged. Frenchise will then forward request for pre to post conversion and number will be converted within 1 business day.

Postpaid to Prepaid
After paying Total Payable Amount, customer will visit Jazz Office/Franchise and franchise will forward request for post to pre conversion.

Deposit amount back after bill date:

Through Cash:               16 business days
Through JazzCash:             10 business days
Through prepaid-balance:    05 business days

SERVICE REQUESTS
for Postpaid

After entering customer’s number in Sieble, go to Smart Script. Enter customer’s number and follow the these steps for each Service Request (S.R)

Tax Certificate (S.R)	Duplicate Bill (S.R)
·         Account Administration ·         Tax certificate ·         Postpaid ·         e-mail in “Summary” ·         Finish on “Y”	·         Account Administration ·         Duplicate Bill ·         Postpaid + Not required
Billing Adjustment (S.R)	Network (S.R)
·         Billing Adjustment ·         Credit Note ·         Postpaid ·         Data Billed (*any kind of deduction) ·         Description ·         Summary: CN (Credit Note) ·         Finish on “Y”	Data	Call/SMS
	·         Data Services ·         3G/GPRS ·         Postpaid ·         GPRS All Locations	·         Cellular complaint ·         Quality of Service
Bill to Deposit	Deposit to Bill
·         Billing Adjustment ·         Financial Movement ·         Bill to Deposit ·         Enter Account Number in both first boxes Ø  Account Ø  Confirm Account Ø  Description Ø  Summary Ø  Finish on "Y"	·         Billing Adjustment ·         Financial Movement ·         Deposit to Bill ·         Enter Account Number in both first boxes Ø  Account Ø  Confirm Account Ø  Description Ø  Summary Ø  Finish on "Y"
Billing Adjustment from one number to another number from Same Account
·         Billing Adjustment ·         Financial Movement ·         Transfer of Deposit